Frequently Asked Questions
Can I pay with a credit card?
Yes, you may pay with a Visa, Mastercard, American Express, Discover or Paypal. We use Paypal to process all credit card transactions to ensure security, however, you do not need a Paypal account to use your credit card. To pay with a credit or debit card, add items to your cart, then follow the prompts:
1. Click the “Proceed to Checkout” link.
2. Click the “Check out with Paypal” button.
3. Click the “Pay with a debit or credit card” link at the bottom.
Enter your credit or debit card information, billing and shipping information and follow the remaining prompts to complete your order. If you wish to use your Paypal account, simply login to your Paypal account when prompted in Step 3 above.
Do I need a Paypal account to purchase items at your store?
No, you are not required to have a Paypal account. You may pay with your major credit card. We do use Paypal as a secure payment processor. When you click on the “Check out with Paypal” button, you can bypass the Paypal login and pay directly with your credit card. Follow the instructions in the previous question above.
What shipping service do you use?
The United States Postal Service (USPS) is the most economical for our customers. Most orders are shipped via First Class or Priority Mail. Some products may also be shipped Parcel Post, which is the least expensive and slowest delivery. Once you’ve placed items in your cart, proceed to the checkout. You will see the shipping options available for the products you’ve selected. Enter your zip code and country, and the USPS application will calculate the shipping cost.
How long will it take to get my order?
The United States Postal Service does not guarantee a delivery date. They do provide the following guidelines for shipping within the U.S.:
- Parcel/Standard Post: 2-8 business days. Most economical for larger boxes and heavier items.
- First Class Mail: 1-3 business days, in most cases. Best for packages under 13 oz.
- Priority: 1-3 business days, depending up locations. The fastest service.
Please note that during holidays, the mail may be slower due to the higher volume of items going through the post office.
If you need a guaranteed delivery date or overnight delivery, we can ship with FedEx or UPS. Please email us with your name, phone number, city/state, items you wish to purchase, time zone, and good times to reach you. We will call you back as soon as possible to process your order over the phone.
Our warehouse is open Monday through Friday, so orders placed during a weekend will ship on Monday or the next business day. We are closed on bank holidays. Most of our items ship from California, so orders going to nearby destinations take less time.
International orders take longer, and times vary depending upon the distance and customs. The following options are available for international shipping:
- First Class Mail International: Delivery time depends upon destination.
- Priority Mail International: 6-10 business days
Do you ship orders to Canada? Australia? Other Countries?
Yes, we ship to most countries. Please be sure to include your phone number on your international order, we cannot ship without it, as it’s required by customs.
What does shipping cost?
Shipping prices vary by the type of service you choose, the distance the package travels, and its size and weight. Parcel Post (for boxes with bulkier or heavier items) is the least expensive. First Class is very economical for items under 13 oz. Priority Mail is the most expensive, but has the quickest delivery times.
To determine your shipping costs, add the items you wish to purchase to the cart and proceed. When prompted, select your country, state, zip code and a shipping method. The system will then calculate your shipping costs.
How can I track my order?
When your order is filled at our warehouse, you will receive an email with a tracking number that you can enter into the USPS website to follow the progress of your package.
How do I place an order for a larger quantity of an item?
If you have trouble placing your large order, it may be because our inventory is low and the system cannot process the full quantity. Never fear! We can get more inventory. Please email us with your name, the items and quantities you wish to order, your phone number, time zone and some good times to call you. We will be happy to process your order over the phone.
Will I get a receipt for my order? How do I know that you received my order?
Yes. When you place your order, you should receive a confirmation email from the Gumby World Customer Service that has the word “Paid” at the top near the transaction number. You will also receive a confirmation email from Paypal indicating that your payment was processed. If you do not receive an email from Paypal, your payment did not go through, so please email us and we can assist you with payment processing.
May I return or exchange an item?
Yes. We accept returns on items that are unopened, undamaged and in saleable form within 30 days of the purchase date. Please email us if you need to make an exchange or return, and we will provide you with instructions. You can ship the item back to us by any method, but please get a tracking number to ensure that the package was received in our warehouse. Once we have received the item, we will refund your credit card for the price of the item. It may take up to one month for the refund to appear on your credit card statement, depending upon your billing cycling. You will receive a refund email from Paypal when your refund is processed.